Privacy Policy

This Privacy Policy explains how Brisa TropicaLodge, LLC, doing business as Brisa Tropical Adventures (“Brisa Tropical Adventures,” “we,” “our,” or “us”), collects, uses, and protects your information when you visit www.brisatropicaladventures.com or book a tour with us. By using our website or booking with us, you agree to the practices described here. This Policy is incorporated into our Terms and Conditions.

Information We Collect

Information you provide to us. When you book a tour, request a custom itinerary, fill out our contact form, or otherwise communicate with us, you may provide your name, email address, phone or WhatsApp number, home country, the details of your trip and travel dates, any preferences or notes you share, and payment information needed to process your booking.

Information collected automatically. When you visit the site, we and our service providers may automatically collect limited technical information such as your approximate location (country), device type, browser, operating system, the pages you view, and the site that referred you. We use privacy-friendly analytics that report this information in aggregate and do not identify you personally.

How We Use Your Information

We use the information we collect to:

• Process, confirm, and manage your bookings and payments;
• Respond to your inquiries and provide customer support;
• Build and send custom itineraries you request;
• Send booking confirmations and trip-related communications;
• Operate, maintain, and improve our website and services;
• Comply with legal obligations and enforce our Terms and Conditions.

How We Share Your Information

We do not sell your personal information. We share information only with the service providers we use to operate our business, and only as needed to provide our services, including:

• Bókun (a TripAdvisor company) — our online booking platform, which processes your reservation details;
• Payment processors and card networks (such as Visa, MasterCard, American Express, and PayPal) — to securely process payments;
• Web3Forms — which relays messages submitted through our contact form to our email;
• Vercel — our website hosting and privacy-friendly analytics provider;
• Google Maps — which powers the embedded maps on our site;
• Professional advisors or authorities where required by law.

These providers process information under their own privacy policies. We encourage you to review them.

Cookies & Analytics

Our own analytics (Vercel Web Analytics) is privacy-focused and does not use cookies or collect personally identifiable information. However, third-party features embedded in our site — such as the Bókun booking widget and Google Maps — may set their own cookies or collect data when you interact with them. You can control or block cookies through your browser settings, though doing so may affect how some features work.

Data Retention

We retain your information for as long as needed to provide our services, fulfill the purposes described in this Policy, resolve disputes, and comply with our legal, accounting, or reporting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Your Choices & Rights

Depending on where you live, you may have rights to access, correct, update, or request deletion of the personal information we hold about you, and to object to or restrict certain processing. To make a request, email us at contact@brisatropicalodge.com and we will respond in accordance with applicable law. You may also unsubscribe from non-essential communications at any time.

Children’s Privacy

Our website is intended for adults booking travel. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

International Data Transfers

Brisa Tropical Adventures operates from the United States and delivers tours in Peru. The information you provide may be stored or processed in the United States, Peru, or other countries where our service providers operate. By using our site or booking with us, you understand that your information may be transferred to locations outside your country of residence.

Security

We take reasonable measures to protect your information, and our booking and payment processing is handled through established third-party providers. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our site may contain links to third-party websites and services (for example, our social media profiles, TripAdvisor, or booking pages). We are not responsible for the privacy practices or content of those third parties, and this Policy does not apply to them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the site after any change indicates your acceptance of the updated Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us by email at contact@brisatropicalodge.com.